SERVICES CONNECTED WITH LEGAL EXPENSES INSURANCE AND LEGAL ASSISTANCE FOR THE MASS CLIENT
In our activities, we can see growing interest in legal expenses insurance and rendering of legal assistance services for the mass Customer. Products with this coverage on one side contribute to growing legal awareness of the society and more common use of services from professional proxies, on the other side they allow the insurers to extend their portfolio of solutions offered to the Clients. The Law Firm can see also essential differences in aspects that both of the groups mentioned above take into consideration with respect to provider of legal services that is availability of the lawyer and quality of provided legal advice which are the key factors from the point of view of the insured, professional management of the service process and the possibility of generating relevant reports which are very important for the insurers. In order to fulfil these expectations, we have developed solutions which allow rendering of legal services on a mass scale maintaining the highest standards anticipated by organisations seeking legal advice.
As a part of rendered services, KORLEX Law Firm:
- ensures factual support in development of general terms and conditions of legal expenses insurance;
- supports development of optimal processes connected with rendering of legal assistance services for the mass customers;
- ensures professional infoline handling calls from the Clients;
- provides services for the Clients in line with standards specified for the given financial product;
- manages the network of external law firms using the dedicated program supporting work of external law firms;
- ensures keeping of an electronic folder for the case/loss for each inquiry, with specification of each action (chronological layout or other breakdown required by the insurer), including phone (recording of conversations) and email correspondence with the Client;
- provides reports from completed actions prepared following the standards defined by the insurer;
- renders loss indemnification services as a part of legal expenses insurances.
LEGAL PACKAGES FOR ENTREPRENEURS
The degree of complexity in business transactions and law regulating its individual areas are the reasons why legal risks have become an essential aspect that each entrepreneur should take into account in his daily activities. Continuous access to professional legal assistance facilitates counteracting of negative consequences which might appear if these risks are not noticed. Bearing this in mind, we have developed packages of legal services for entrepreneurs as a part of which the Clients is able to get support from a specialist in daily functioning of his company. As a part of rendered services, we give advice on issues connected with ongoing activities, we help to solve any appearing problems and indicate available solutions.
As a part of rendered services, KORLEX Law Firm:
- ensures ongoing professional support in daily activities of entrepreneurs;
- allows continuous contact with a consultant who, having identified the nature of the problem, passes the order on to be solved by a specialist in the given field of law;
- indicates directions of actions compliant with the effect that the entrepreneur wants to achieve and presents proposals of solutions in the light of binding legal regulations;
- prepares legal opinions, written analyses, draft letters, requests and contracts.
REPRESENTING INSURANCE COMPANIES IN INDEMNIFICATION CASES
Due to the nature of insurance liability, in particular in the case of mandatory insurances, the risk of legal dispute concerning payable benefits or compensations is an inseparable element of the insurer’s business. In order to fulfil this need of the insurers, we have prepared an offer of comprehensive services for the insurer, starting from designing of the loss indemnification process, through pre-court proceedings, court proceedings, to the final completion of it. When defence of the insurer’s interest is undertaken, the insurer’s success becomes our superior purpose. The result of the proceedings to a considerable extent depends on the proceeding strategy chosen individually for the given case based on thorough analysis of any associated circumstances. The partners and lawyers working in the team of the law firm have long term experience in representation of insurers in compensation proceedings. The Law Firm has dedicated also IT tools which allow management of the entire process of loss indemnification, thus ensuring not only high effectiveness but also smooth communication with the insurer.
As a part of rendered services for the benefit of the insurers, KORLEX Law Firm:
- conducts full loss indemnification proceedings for the claimed damage (electronic loss folder dedicated to each inquiry),
- ensures legal representation at each stage of the proceedings,
- gives recommendations to reach a settlement and represents the insurer in negotiations or arbitration proceedings,
- presents updates about the status of any cases being conducted and reports concerning them using dedicated IT tools.